Caring For Your New Flooring
At One Source Flooring, we proudly offer eligible customers a 5 Year Installation Guarantee which applies only to the ‘installation’ of your new flooring. It provides our customers with peace of mind as your installation is guaranteed against faulty workmanship during the install process and for the five years following.
On top of this, following the proper care & maintenance instructions from our manufacturer’s, you are also protected by their guarantees and/or warranties. The manufacturer guarantees the ‘product’.
Depending on the manufacturer and product you have selected, you will have varying years of coverage on wear, defects, stain and soiling. This will usually be covered with our sales team, and is outlined in the guides sent to you by our team. Quick links to our manufacturer’s websites have been included at the bottom of this page.
Our Top Tips, Resources & Products To Maximise The Life Of Your Floors
- Once your new flooring has been installed, we recommend that you inspect it thoroughly prior to returning your furniture to the room. If you have any concerns, please raise them with your installer, or with our administration team as soon as possible.
- If the space is undergoing additional renovations, please ensure that the new floors are properly covered to avoid damage.
- Any damage made to the new flooring post-installation caused by renovations or changes within the home will void your 5 year installation guarantee. This is including, but not limited to:
- damage caused by new kitchen installation, kitchen cabinetry, stone bench tops etc.
- incorrect silicone/beading usage on floating floors post-installation (removing expansion gaps)
- any installation of fixtures or chattels.
- any other exclusions covered in our terms and conditions or 5-Year Installation Guarantee.
- When returning your furniture, please ensure that the new flooring has been cleaned and is free from dirt. For heavy items, avoid dragging these on your new flooring. For ‘everyday items’ such as chairs, stools, desks etc, we recommend using ‘floor protectors’ to avoid scratches. Check these regularly and replace any loose or missing pads. We have these for sale in our Showroom.
- For carpet installations, indentations (or divots) are common and expected. A couple of great ways to minimise indentations is by placing furniture discs or left over carpet scraps under the legs of heavy furniture so to distribute the weight of the furniture over a wider platform. We also recommend regularly shifting furniture a few inches one way or another so the pile can bounce back. The use of protector mats is crucial where castor or rolling chairs are used. There are some other great tips on this website.
- For timber, oak & hickory installations, you can further protect your floor by:
- keeping your pets nails trimmed, remove your shoes and use felt floor protector pads as recommended in our Pre-Installation Guide.
- controlling the room temperature with a heating or cooling system
- consider the use of curtains, blinds or UV resistant films on windows to reduce exposure to direct sunlight and protect your new flooring.
- Review the instructions provided in your manufacturer’s Care & Maintenance Guide. Following their guidelines will help ensure that you maintain your manufacturer’s warranty. There are key things you should take note of including:
- How to Clean up Spills – Follow the cleaning instructions carefully – do not rub stains, use the recommended cleaning products and methods.
- Which Vacuum Type to Use – Not all carpets can be cleaned using the brush bar setting. It is important that you check this before cleaning your new carpet. We have a great resource on choosing the right vacuum cleaner on our website.
- Mop Type – Not all hard flooring can be wet mopped. In some cases, the joins of the flooring may not be 100% waterproof. It is crucial that you understand the recommended cleaning method so not to damage your new flooring.
- To Revive Flattened Piles – Our mates at Bremworth recommend that you can use a warm steam iron over a towel laid on top of the carpet. Hold the steam iron gently to the towel and use the steam button to inject steam but don’t press the iron down on the towel as this can leave gloss marks.Â
- Entrance Mats – Some flooring requires that you don’t use mats with rubber backing. Some mats can also cause staining.
Some of our Favourite Floor Cleaners — All Stocked in our Showroom
If you’re looking for floor cleaners that are recommended by our suppliers and provide real bang for your buck, check out some of the ranges that we sell in our Showroom.
How To Claim on my Products or Installation?
If you find fault with the flooring, please review our 5 Year Installation Guarantee, contact our Showroom and we will advise next steps. Where required, our team will visit your site, take photos and raise your concerns with our local representatives. Alternatively, your Care & Maintenance Guides should have detailed processes on how to make a claim on your flooring.
Quick Links to our Manufacturer's Care & Maintenance Guides
As part of our installation process, we provide all of our customers with Care & Maintenance Guides from our manufacturer’s. If you’re looking for additional information on your product and general care tips, follow the links below.
We have compiled the following Care & Maintenance Guides from our carpet suppliers below.
- Bremworth – General Care & Maintenance
- EC Carpets – Downloads & Carpet Care Guide
- Feltex/Redbook – Carpet Care Guides
- Quest Carpets – Warranty & Care Guide
- Signature Floors – Care & Warranty Guide
- Tuftmaster – Care & Maintenance Guide
- Victoria Carpets – Carpet Care Guide
We have compiled the following Care & Maintenance Guides from our hybrid suppliers below.
- Australian Select Timbers – Technical Information Centre
- Frontier – Warranty Guide
- Karndean – Floor Care Guide
- Preference Floors – Warranty, Care & Maintenance Guides
- Quick Step – Care Download Centre
- Riverhill – Warranty Downloads
- Signature Floors – Care & Warranty Guide
We have compiled the following Care & Maintenance Guides from our engineered timber, oak and hickory suppliers below.
- Australian Select Timbers – Technical Information Centre
- Complete Floors – Floor Care Guide & Downloads
- Preference Floors – Warranty, Care & Maintenance Guides
- Quick Step – Care Download Centre
- Riverhill – Warranty Downloads
- Wonderwood – Maintenance & Warranty
We have compiled the following Care & Maintenance Guides from our laminate flooring suppliers below.
- Preference Floors –Â Warranty, Care & Maintenance Guides
- Quick Step –Â Care Download Centre
We have compiled the following Care & Maintenance Guides from our vinyl flooring suppliers below.
- Frontier – Warranty Guide
- Karndean – Floor Care Guide
- Interface – Product Warranty
- Preference Floors – Warranty, Care & Maintenance Guides
