Terms & Privacy
YOUR PRIVACY
At One Source Flooring, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. One Source Flooring is secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.
STORAGE AND SECURITY OF YOUR INFORMATION
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (Personal Data).
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
COOKIES
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of One Source Flooring, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
THIRD PARTIES
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of One Source Flooring, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
SECURITY
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.
LINKS
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at [email protected] and we will respond within 48 hours.
5 YEAR INSTALLATION GUARANTEE
Benefit from the security of our 5 Year Installation Guarantee. You can find the latest terms HERE.
RETURN & REFUND POLICY
One Source Flooring customers are protected by our Return and Refund Policy. You can find the latest terms HERE.
CARPET COLOUR DISCLAIMER
Due to the many variations in monitors and browsers, the colour of our products may appear different on different monitors and browsers. Computer monitors are not all calibrated equally and colour reproduction on the Internet is not always accurate. Since it is not possible to guarantee our product colours will look the same on all computers, we do not guarantee that what you see accurately portrays the colour of the actual carpet. We have made every effort to display as accurately as possible the colours and images of the products we make and that appear on our website but cannot guarantee that what you see is a true representation. If it is important that the colour be a match, then, it is highly recommended that you view the carpet sample before placing an order.
Note: Just because certain ranges have the same colour name that does not mean they are the same exact colour. Also, don’t mistake the colour name to be what you may think that colour should be. Example, just because a colour may have the name Slate, it does not mean it will necessarily look like what most people would consider being a Slate colour. Please do not order carpet using colour names as your guide, always view the sample before placing an order.
While our manufacturers diligently strive to align dye lots, it’s important for customers to be aware that the product may exhibit colour shades and variations. This includes instances where exposure to UV light may influence the colour. Shading is a common characteristic of all cut pile rugs and carpets, often manifesting as water marks in appearance. Rest assured, we aim for consistency in dye lots, but the inherent nature of these products may result in subtle differences.
VARIATIONS IN FLOORING
Oak, Timber, and Hickory are natural products. Due to the many facets involved in the manufacturing process, each batch, while reasonably consistent, will display possible grade and colour batch variations, including differences in grain, sap, lines, knots, cracks, etc.
The samples in our showroom are just that – a snapshot of one piece of nature at a given time. Showroom samples may deepen or lighten based on the surface colour and exposure to both direct and indirect UV light.
Furthermore, please be aware that images found on the One Source and our suppliers’ websites may not capture all the features and variations you can expect to see on your floor.
When purchasing carpets and flooring, the customer recognises and comprehends the potential for colour variations and discrepancies in flooring products, often referred to as “shading.” This inherent characteristic is present in various flooring products, such as ceramic tiles, carpets, timber/oak/hickory and wood-look boards, and may result in variations from the sample to the delivered product. It’s essential to note that the provided sample serves as an indicator solely for the shade and finish. Furthermore, the customer acknowledges that shading is not considered a manufacturing defect, and neither the manufacturer nor the supplier assumes liability for any flooring products that may exhibit shading effects.
FREE SEBO VACUUM CAMPAIGN
Eligible entries are Gold Coast residents who 1) follow One Source Flooring on Instagram or Facebook, 2) like at least one of our competition posts, and 3) tag 2 friends in the comments. For an additional 20 entries, entrants must book the supply and installation of carpet, timber flooring, vinyl flooring, laminate flooring or hybrid flooring with One Source Flooring before 4pm June 30, 2022. Previous customers must also follow the 3 steps outlined above to gain an additional 5 entries. Competition Draw: Competition is a game of chance and will be drawn in our Nerang Showroom at 10am, 1st July 2022. The winner will be contacted by phone and email. If the winner is not a Gold Coast resident and/or the prize is unclaimed, a new prize winner will be drawn at 10am, 14th July 2022. Prize: Competition prize is a Sebo X7 Boost Upright Vacuum Cleaner, valued at $995RRP. The vacuum cleaner will be dispatched from the manufacturer directly to the winner once installation is complete and paid in full. Any additional accessories or equipment required for the vacuum will be the responsibility of the prize recipient. Promotion period is from 4pm 26 May, 2022 to 4pm 30 June, 2022. One Source Flooring reserves the right to remove promotion at any time.
